Terms and Conditions

Service Hours

Silverdale Plumbing and Heating operates standard service hours from Monday to Friday, 9:00 AM to 5:30 PM. Emergency services are available outside of these hours, including weekends and holidays, and are subject to a premium rate.

Pricing and Payment

The standard hourly rate for services is £95 + VAT. Fixed-price quotes for larger projects or installations can be provided upon request and will remain valid for 30 days. Call-out fees may be applied if extended travel is required. Materials supplied are charged at 20% above cost. Additionally, carrier charges will apply if it becomes necessary to leave the site to collect materials required to complete the task. Payment is due upon completion of the service unless otherwise agreed in writing. Accepted payment methods include, debit/credit cards, and bank transfers; cheques are not accepted.

Cancellations and Rescheduling

Appointments must be cancelled or rescheduled at least 24 hours in advance. Failure to provide adequate notice may result in a cancellation fee of £50.

Guarantees and Warranties

All workmanship performed by Silverdale Plumbing and Heating is guaranteed for a period of six months. Boiler replacements come with a manufacturer’s warranty, subject to the manufacturer’s specific terms and conditions. However, Silverdale Plumbing and Heating will not be held liable for any manufactured parts fitted by us. Guarantees do not extend to issues resulting from misuse, tampering, or inadequate maintenance.

Customer Responsibilities

Customers are responsible for providing clear and safe access to the work area. For boiler servicing and repairs, it is the customer’s responsibility to ensure the boiler is accessible and free from obstructions. Any delays caused by the customer may incur additional charges. Customers are also responsible for arranging and covering any necessary parking to facilitate the work. Failure to provide adequate parking may result in delays or additional charges.

Health and Safety

Silverdale Plumbing and Heating adheres strictly to health and safety regulations to maintain a safe working environment. Customers are required to notify the company of any potential hazards or specific site requirements before the scheduled service.

Data Protection

Customer data is collected solely for the purpose of providing services and facilitating effective communication. Silverdale Plumbing and Heating will not share personal information with third parties without explicit consent, except where required by law.

Complaints and Feedback

Customer feedback is highly valued, and the company is committed to addressing any complaints promptly. Complaints should be submitted via email or complaints form. The company aims to resolve complaints within 7 business days.

Liability

Silverdale Plumbing and Heating accepts no liability for pre-existing issues discovered during the course of the service or for delays caused by unforeseen circumstances such as supply chain disruptions or adverse weather conditions. Public liability insurance coverage is provided up to [insert amount] for customer peace of mind.

Emergency Services Policy

Emergency services are available 24/7 and are subject to a premium rate. Immediate payment is required upon the completion of emergency service appointments.